Privacy Policy

Palani Pandiyan Crafts ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you browse our website, create an account, or place an order. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website, you agree to the collection and use of information in accordance with this policy.

We collect the following types of information:

• Account details — your name, email address, phone number, and password when you register for an account.
• Order and shipping information — billing and shipping addresses, items purchased, order value, and delivery preferences.
• Payment information — we do not store your card, UPI, or net-banking details. All payments are processed securely by Razorpay, our payment gateway partner, in accordance with their own security standards.
• Usage data — pages you visit, products you view or wishlist, and general interaction with our website, collected via cookies and similar technologies.
• Communications — messages you send us through our Contact Us form, including your name, email, phone number, and message content.

We use the information we collect to:

• Process and fulfil your orders, including payment, shipping, and delivery updates.
• Create and manage your account, including order history, wishlist, and saved addresses.
• Respond to your questions, feedback, and support requests.
• Send order confirmations, shipping notifications, and important account updates.
• With your consent, send you promotional emails about new arrivals, collections, and offers. You can unsubscribe at any time.
• Improve our website, products, and customer experience.
• Detect and prevent fraud, abuse, and security incidents.

We do not sell your personal information. We share information only with trusted third parties who help us operate our business, including:

• Razorpay — to securely process online payments.
• Shipping and logistics partners — to deliver your orders to you.
• Cloud hosting and infrastructure providers — to store product images and operate our website securely.

We may also disclose information if required to do so by law, or to protect the rights, property, or safety of Palani Pandiyan Crafts, our customers, or others.

We use cookies and similar technologies to keep you signed in, remember items in your cart and wishlist, and understand how visitors use our website. You can control cookies through your browser settings, though disabling them may affect some site features, such as staying signed in or keeping items in your cart.

We use industry-standard measures — including encrypted connections (HTTPS), hashed passwords, and access-controlled systems — to protect your personal information from unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You can, at any time:

• Access, review, and update your account details from your account dashboard.
• Request a copy of the personal information we hold about you.
• Request correction or deletion of your personal information, subject to legal recordkeeping requirements for completed orders.
• Opt out of marketing emails using the unsubscribe link in any promotional email.

To exercise any of these rights, please reach out to us using the details in the "Contact Us" section below.

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us or write to us at hello@palanipandiyancrafts.com.